We had arranged a full-day tour of Valparaiso, Santiago and an airport drop off with our travel agent, to be picked up at the cruise port terminal in San Antonio Port, Chile; BUT our ship had to divert to Valparaiso early the day of the tour and ship debarkation. Tour guide Paulina and her driver, Sergio, had to drive extra miles and wait for hours for us to be able to get off our cruise ship and start our tour. They were gracious and flexible and created a lovely tour of Valparaiso (walking through areas of street art), and quick drive by of Vina Del Mar, a lovely visit to Veramonte Winery and a quick drive through tour of Santiago with a timely drop-off at the airport for our evening flight. Both Paulina and Sergio added a lot of interesting commentary on the sights, the local culture and humorous asides about foods, wines, etc. We have a wonderful day despite the early-morning problems with our ship debarkation. I would highly recommend EcoAmerica and Paulina and Sergio. They know the area; they were kind and helpful and made our short time in the Santiago area fun and rich.